Cinemark Customer Service

Welcome to our guide dedicated to assisting individuals in need of Cinemark Customer Service. Let’s navigate through the various contact options and ensure your cinemark customer service experience is seamless and satisfactory.


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Can movie tickets be refunded?

Cinemas allow cancellation of tickets between 20 minutes to 4 hours prior to showtime. (Differing from cinema to cinema). When you select the ‘Cancel booking’ tab, you get to select between ‘Refund to Original Payment Mode’ and ‘ Refund to BMS Cash’.

Are Cinemark movie credits refundable?

Yes. A ticket purchased with a credit can be refunded back for a credit before the showtime begins and can be used to purchase another ticket.

Where is Cinemark corporate office?

Contact us at 1-800-Cinemark, or sign in to your Cinemark account online and visit Expand the “Manage Your Membership” section towards the bottom of the page and click “Cancel Membership” to cancel. Any unused Movie Club credits will expire 6 months from your cancellation date.

What can I do with the Cinemark app?

With the Cinemark app you can:• Get tickets in advance• Reserve your seats• Access your Cinemark Movie Rewards account• Browse your favorite theatres• View your Gift Card balance• View ticket purchase historyCinemark Theatres offer additional amenities at select movie. Rating 4.9/5 Votes 552,323 Recommended: But with caution

Are Cinemark tickets refundable?

Once the showtime for the ticket has passed, tickets are not refundable. If your showtime has not passed, to refund ticket purchases online (minus the online fee) you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card.

How do I redeem my Cinemark credit?

Redeem your credit. Reserve your seat. Redeem your credit online, in our app, or at any box office. Credits are saved to your Cinemark account and are automatically applied at checkout. Reserve seats online or in our app with no fees. Save and earn points on concessions. Save 20% on concessions by scanning your Cinemark ID at checkout.

Contact Us – Cinemark Theatres

We’re here to help Cinemark Cares: Learn more about the Cinemark Cares initiative Media Inquiries: Email us at BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. View files For anything else, complete the form …

Guest Services – Cinemark Theatres

Guest Services Welcome! We’re here to help. Tickets & Refunds Refund Tickets Unable to make your movie? Refund your ticket purchase. Look Up Confirmation Number View …

What it’s like working at Cinemark!

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