Banana Republic Customer Service

Welcome to our guide dedicated to assisting individuals in need of Banana Republic Customer Service. Let’s navigate through the various contact options and ensure your banana republic customer service experience is seamless and satisfactory.


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Contact us

Please dial 711 for relay service. Regular call hours are daily, 7 am-1 am ET. Credit Card. Questions about your Banana Republic Credit Card.



How do I contact Banana Republic customer service?

If any item has arrived damaged, please contact our customer service center at 888-277-8953 (From inside U.S.) or 888-906-1345 (From outside the U.S.) to file a damage claim. Claims must be filed within 7 days of delivery for third-party items sold with Banana Republic.

How do I email Banana Republic customer service?

Products eligible for returns to Banana Republic

Items that are unwashed and unworn can be returned, with these exceptions: Final sale items, including masks, are not eligible for returns or exchanges. Swimwear must have original price tag and hygienic liner still intact.

What is Banana Republic return policy?

4–5 Business Day Shipping and Handling (Standard)

Orders are processed once credit card authorization and verification have been obtained. Orders shipped via the 4–5 business day delivery option typically arrives in four (4) to five (5) business days (Monday through Friday, not including holidays).

Contact us – Banana Republic

Contact Us Real-time Chat Chat is closed Open Mon–Sun, 10a–8p ET Call Toll-free 888-277-8953

Returns & Exchanges Policy – Online Purchases | Banana Republic

Customer Service Returning or Exchanging Items We hope you love your purchase but if you don’t, we’re happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only), or when you return in store.

James Lloyd: Motivational Humorist, Customer Service and Corporate Training Expert, Keynote Speaker

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