Viva Aerobus Customer Service

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Welcome to our guide dedicated to assisting individuals in need of Viva Aerobus Customer Service. Let’s navigate through the various contact options and ensure your viva aerobus customer service experience is seamless and satisfactory.

Contact us

https://www.vivaaerobus.com/en-us/info/about-us/contact-us

+52 81 82 150 150 · [email protected].

Travel Information

https://www.vivaaerobus.com/en-us/info

Customer Service. Contact Us · FAQs · Passenger Protection Policy · Traveling to Mexico · Where To Buy. Our services

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FAQ

What is Viva Aerobus refund policy?

If you have something come up and you can’t travel, you can cancel your reservation and get a full refund, as long as you cancel within 24 hours of purchase. After 24 hours, you will not receive a full refund for a canceled reservation. We will only refund the TUA amount if you paid the TUA when booking.

Is Viva Aerobus a Mexican airline?

About us. We are the most profitable and accessible low-cost airline in Mexico, carrying more than 64.5 million passengers in our 14-year history, thanks to the efforts of our more than 2,000 employees and business model. Get to know our goals, values, and how we carry out our work on a day-to-day basis.

How strict is Viva Aerobus with carry-on?

Carry-on baggage must be stored in the overhead compartments during the flight and not exceed the following dimensions: 22in long x 16in wide x 10in tall, including wheels and handles. When traveling in Light or Extra, the maximum weight allowed is 22 lbs.; for Smart or additional weight, you can carry up to 33lbs.

Do you get a free carry-on with Viva Aerobus?

The Viva Aerobus (VB) baggage policy for regular basic fares include the following: One personal item – fee free. One carry-on bag – fee free. Checked baggage – fee depends on ticket class.

How do I contact Viva Aerobus?

1 866 FLY VIVA (+1 866 359 8482) Colombia + 57 800 5189402 Lost baggage (Toll Free) +52 (81) 8215 0520 +52 (81) 8215 0196 Email [email protected] Viva Insurance (Toll Free) +52 (55) 5169 3753 Written correspondence Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600

What is Viva Aerobus full refund?

Full Refund is a type of travel insurance designed to support you in any unforeseen circumstance, protecting 100% of your reservation when traveling with Viva Aerobus. If you have something happen before your trip, you must request to cancel your flight before the scheduled departure time of your flight.

What does Viva Aerobus do?

We are committed to Mexico, its development, and the protection of the environment. We fly to domestic and international destinations from three airports in the metropolitan area in the Valley of Mexico. Get to know the new Viva Aerobus app and discover how easy it is to manage your reservation.

Is Viva Aerobus liable for misuse of a Viva fan affiliated traveler membership?

Hence Viva Aerobus assumes no liability for any misuse or improper handling of a Viva Fan Accompanied Traveler Membership. A Holder of Viva Fan Accompanied Traveler Membership may not transfer his/her Viva Fan Accompanied Traveler Membership.

Contact us | Viva Aerobus

https://www.vivaaerobus.com/en-us/info/about-us/contact-us

There are several ways to get in touch with us and respond to your requests. Reservations (Toll Free) Mexico 81 82 150 150 United States +1 866 FLY VIVA (+1 866 359 8482) Colombia + 57 800 5189402 Lost baggage (Toll Free) +52 (81) 8215 0520 +52 (81) 8215 …

Support : vivaaerobus.com

https://soporte.vivaaerobus.com/en/support/home

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Viva Aerobus launches direct service between Las Vegas and Monterrey, Mexico

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