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FAQ
Does LL Bean still honor lifetime warranty?
L.L. Bean’s outdoor gear — including its signature Bean Boots prized by campers and hipsters alike — is no longer guaranteed for life.
Does LL Bean still replace items?
After one year, we will consider any items for return that are defective due to materials or craftsmanship. We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
What does LL Bean do with returned clothes?
First-quality products are returned to store shelves and “seconds” are sold at outlets or donated to charity. It’s not uncommon to hear stories of people clearing out basements of used or unwanted L.L. Bean products, sometimes decades after their purchase.
What is the phone number for LL Bean Mastercard?
L.L.Bean Visa Application. This credit card program is issued and administered by MBNA America Bank, N.A. This is a secure online credit card application, and when submitted, it is encrypted for your protection. If you’d rather apply by phone, just call 1-800-598-8748 anytime, between 8 a.m.-12 p.m. EST.