Journeys Customer Service

Welcome to our guide dedicated to assisting individuals in need of Journeys Customer Service. Let’s navigate through the various contact options and ensure your journeys customer service experience is seamless and satisfactory.

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Customer Service

https://www.journeys.com/customer-service/privacy#:~:text=To%20make%20such%20a%20request,would%20like%20us%20to%20respond.

To make such a request, please contact us at either privacy@journeysjourneysJourneys is a teen specialty retail leader with an emphasis on trendy and affordable branded footwear, apparel, and accessories.https://www.journeys.com › core-valuesCore Values – Careers – Journeys.com or Genesco Retail Direct, Genesco Inc., 535 Marriott Dr, 8th Floor, Nashville, TN 37214 and include your name and the address to which you would like us to respond.

Contact Support

https://help.journeys.com/s/contactsupport

If you are using a screen reader and are having problems using this website, please call 1-888-324-6356 for assistance in English or 1-866-322-9099 for

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FAQ

How do I contact Journeys?

To place a new order, please visit Journeys.com or give us a call at 1-888-324-6356. Please contact us at Journeys Customer Service with any questions or concerns.

How long does it take for Journeys shoes to arrive?

Shipping time frame is 3-5 business days (after 1-2 business day processing time). *Applies to domestic orders only. *Domestic orders only. Some exclusions apply.

How do I cancel my journey order?

Changes and cancellations cannot be made to an order once submitted. For quick and easy returns or exchanges, please visit your local Journeys store. Please see our Return/Exchange instructions for more information or additional return/exchange options.

How do I find my Journeys order number?

Once you submit your order online or over the phone, we will issue you an order number. When your order is shipped, we will email you a confirmation with your tracking number and carrier information. If you order has shipped, click on the tracking number to sign up for text updates about your delivery!

CONTACT US – Journeys

https://help.journeys.com/s/contactsupport

Phone Number Order Number * Please type your message below. SEND EMAIL CONTACT US Chat Text Call Email Customer Service Hours Mon-Fri: 7am-8pm CT Sat: 9am-6pm CT Sun: 10am-7pm CT

CONTACT US – Journeys

https://help.journeys.com/s/

Find answers to common questions about orders, products, shipping, returns, and gift cards from Journeys. Browse the trending topics and get help from the customer service

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