Interview Questions For Customer Service

Hiring managers want to know that you understand what’s expected from the position and that you have the corresponding skills to perform it well. In your answer, use the skills and qualifications listed in the job description and tie them to your own skills when possible. Example: “I think the skills great … See more

Hiring managers might start the interview off by asking for your definition of customer service. They may want to gain a better understanding of how you think … See more

One of the many responsibilities of a customer service representativeis handling complaints from unhappy customers. The hiring manager typically wants to ensure … See more

Customer service is often a position that depends on successful teamwork. The hiring manager may want to know if you’re comfortable working with others … See more

On occasion, you may encounter a customer’s problem that’s outside of your purview. Hiring managers want to see that you understand the company’s hierarchy … See more