Carmax Customer Service

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Welcome to our guide dedicated to assisting individuals in need of Carmax Customer Service. Let’s navigate through the various contact options and ensure your carmax customer service experience is seamless and satisfactory.

carmax

FAQ & support

https://www.carmax.com/help-center

For questions about your CarMax Auto Finance account: (800) 925-3612. Hours are Mon—Fri: 8am—10pm and Sat 9am—6pm ET

CarMax Auto Finance

https://www.carmax.com/car-financing/carmax-auto-finance

If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612. Please note that access to your online

carmax

FAQ

Can you talk to someone from CarMax?

If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612.

What is the 30 day rule at CarMax?

You can take a full 30 days (up to 1500 miles) to decide if the car you buy is right for your life. As long as the condition is consistent with when you purchased it and you’ve driven fewer than 1500 miles since your purchase, you can bring it back within 30 days and we’ll help you complete your return.

Will CarMax defer a payment?

But for as long as you communicate well with CarMax, they will defer one or more payments out of courtesy and to help you with your repayment. All that said, you can lower your CarMax payments through refinancing if you’ve made all your latest payments on time.

How long does MaxCare warranty last?

Optional MaxCare plans are available for any CarMax car you choose, no matter the year, make, model, or mileage. Coverage options vary based on the vehicle and plan you select. We offer plans up to 5 years or 150,000 vehicle miles, whichever comes first, so every mile you drive can be worry-free.

Find all the different ways to get help at CarMax

https://www.carmax.com/help-center

Address CarMax Home Office 12800 Tuckahoe Creek Parkway Richmond, VA 23238 Phone (800) 519-1511

CarMax Service – Convenient Maintenance and Repairs

https://www.carmax.com/service

8007 Wild Wood Forest Dr. Raleigh, NC 27616. (919) 790-8424. Not Your Preferred Store? Change Store.

Meet John: CarMax Careers | Contact Center | The role of a customer service representative

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