Welcome to our guide dedicated to assisting individuals in need of Rg&E Customer Service. Let’s navigate through the various contact options and ensure your rg&e customer service experience is seamless and satisfactory.
Contact Us
https://www.rge.com/support/contactus
Customer Service: 800.743.2110 (Monday – Friday, 7 a.m. – 7 p.m., excluding holidays); Payment Arrangements: 877.266.3492. Translation Services: Translation
Emergency Contact
https://www.rge.com/support/emergency-contact
Otherwise, please contact us at 800.743.1701 for electricity outages or trouble or use our online form. Natural gas emergency. If you are experiencing a natural
FAQ
Where is RGE customer service located?
Our offices are open for Customer Service during the days and hours noted below. Sodus: 14 State Street, Monday and Thursday, 9 a.m. – 3 p.m. Rochester: 180 S. Clinton Avenue, Monday – Friday, 9 a.m. – 3 p.m.
Where can I pay my RG and E bill?
If you are enrolled in eBill, please log in to make a payment.
- Call our free automated service at 800.295.7323 available 24/7.
- Call a Customer Care Representative for free at 800.743.2110, Monday through Friday, 7:00 a.m. to 7:00 p.m.
- By Check or Money order to RG&E, P.O. Box 847813, Boston, MA 02284-7813.
Who owns RG&E?
The basic rule for reading a meter is that when the pointer is between two numbers, always read the lower number. When the pointer is between 0 and 1, zero is the lower number. Remember that the pointer is always moving toward the larger number, so when the pointer is between 9 and 0, zero is really representing 10.
