Realreal Customer Service

Welcome to our guide dedicated to assisting individuals in need of Realreal Customer Service. Let’s navigate through the various contact options and ensure your realreal customer service experience is seamless and satisfactory.

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The RealReal

https://www.therealreal.com/contactus

What items do you accept? View Designer List. LivePerson chat bubble. Want to talk to a representative? Our live messaging is currently available.

Contact Us

https://investor.therealreal.com/resources/contact-us

1-877-373-6374 (U.S.) 1-781-575-3100 [email protected] P.O. BOX 505000. Louisville, KY 40233-5000. Ethics

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FAQ

How do I contact RealReal?

If you have any questions about your order contact The RealReal Customer Service team Monday – Friday, 9AM – 5PM PST at 855.435. 5893, Ext. 1.

Is it safe to purchase from the real real?

Yes, The RealReal is legit.

It has a good reputation thanks to their rigorous authentication process, which ensures that the luxury items listed are real.

What happens if your item doesn’t sell on the real real?

The items that don’t make the cut are those that aren’t accepted brands or are in poor condition. If TRR rejects your item they will ship your items back to you. Receiving your items back can typically take 7-10 business days.

Can you request an item back at RealReal?

At any time during the Consignment Period, and subject to this provision, You may request in writing that We return any Accepted Item (a “Return Request”), so long as the Accepted Item has not already been Sold.

How do I contact The RealReal?

Text “REALHELP” to 50347 to get in touch with one of our experts. Honoring heritage brands and extending the lifecycle of luxury items. All items are pre-owned and consigned to The RealReal. Trademarks are owned by their respective brand owners. No brand owner endorses or sponsors this ad or has any association and/or affiliation with The RealReal.

Is the RealReal live chat available?

Our live chat is currently available How do you price? How and when do I get paid? What is The RealReal’s authentication process? What is The RealReal’s commission structure? Can I buy a Gift Card? Can I cancel my order?

How do I send a return to The RealReal?

Additionally, starting September 7 2022, all returns made in store will be subject to a $6.95 restocking fee, unless made while also making an in-store purchase. To request an RMA, visit the My Purchases section of your account on The RealReal. To send a return, follow these steps (for international or Home/Art returns see below):

How many reviews does TheRealReal have?

32 TheRealReal reviews first appeared on Complaints Board on Sep 7, 2014. The latest review They stole my property was posted on Apr 25, 2023. TheRealReal has an average consumer rating of 1 stars from 32 reviews. TheRealReal has resolved 0 complaints.

The RealReal

https://therealreal.zendesk.com/hc/en-us

    Frequently Asked Questions. Buyer; Consignor; Account; COVID-19; Promoted articles

    How do I return an order? – The RealReal

    https://therealreal.zendesk.com/hc/en-us/articles/360045282373-How-do-I-return-an-order-

       · 35 Enterprise Ave., Suite C Secaucus, NJ 07094 International Returns: Customers are responsible for returning items. We do not provide an international …

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