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What Is Customer Service?
https://www.oracle.com/cx/service/what-is-customer-service/#:~:text=Customer%20service%20refers%20to%20the,or%20responding%20to%20general%20questions.
Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions.
What Is Customer Service?
https://www.salesforce.com/resources/articles/what-is-customer-service/
Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and
FAQ
What is the definition of customer service?
What is good customer service in simple words?
What are the key skills for customer service?
- Empathy. Empathy is the ability to understand another person’s emotions and perspective. …
- Problem solving. Being able to solve problems is key to customer service. …
- Communication. …
- Active listening. …
- Technical knowledge. …
- Patience. …
- Tenacity. …
- Adaptability.
What is the main purpose of customer service?
What Is Customer Service, and What Makes It Excellent?
https://www.investopedia.com/terms/c/customer-service.asp
· Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at…
What Is Customer Service? Definition & Best Practices – Forbes
https://www.forbes.com/advisor/business/what-is-customer-service-definition-best-practices/
· Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering questions…
